ORDERS DURING COVID

updated 24th February

As the workroom is temporarily closed to customer walk-ins we are continuing the postal service and have introduced a drop-off service by appointment.


HOW POSTAL ORDERS WORK DURING COVID:

  1. Check our services and postal pages for full details before sending anything to the workrooms.
  2. Let us know you are sending or would like to send an order. This can be via:
    • email – info @ dmbuttons.com
    • the form below,
    • Instagram – @ dmbuttons
    • text – 07990702046
  3. Post us your order, with full instructions (order form available on postal pages)
    • *note* that we only have a regular size letterbox. If you have a larger order get in touch to see if we can accommodate this.
    • postal address: DMButtons&Buttonholes, 11B Wardour Mews, Soho, London, W1F 8AN
  4. Once received we send an invoice for online bank transfer
  5. After payment has cleared and the order completed we can post the order back

Have a look at our postal pages to see service details and charges.


HOW DROP-OFF ORDERS WORK DURING COVID:

As we are not open fully appointments are limited and therefore in high demand, the appointment is to drop-off only. We cannot offer while-you wait services, nor guarantee same day collection. Collections are staggered to avoid overcrowding and could be the next week.

  1. Let us know you are interested in our drop-off service. When you contact you must include what service you require & how many units/garments. This can be via:
    • email – info @ dmbuttons.com
    • the form below,
    • Instagram – @ dmbuttons
    • text – 07990702046
  2. We will get back in touch as soon as possible if we could accommodate your order or have more questions. We will offer the next available drop off date and time.
  3. All garments dropped off HAVE TO BE MARKED. Incorrect or no-marking and we will reject the order. See the relevant SERVICES page for details.
  4. Add instructions, buttons, threads and contact details to the order to make drop-off as ‘contact-free’ as possible.
  5. When you arrive notify us either with a call or the new bell. you will not be allowed entry to the workroom nor any marking equipment. *You can also send a courier by prior arrangement if you don’t feel comfortable travelling into central London*
  6. After drop-off we let you know when your order is complete and ready for collection. We will indicate the turnaround when the initial appointment is made.
  7. Payment details will be discussed when the initial appointment is made. Without access to the workroom, unfortunately, card payment on collection is not possible at this time.

If you can’t make the appointment and don’t notify us the day before, are late or have more items than originally specified we may not be able to accommodate the order as previously arranged.


CONTACT FORM FOR SERVICES DURING COVID

If you are interested in either postal or drop-off services, you can let us know using the following form.

As long as it is safe to do so and the postal services are still available for us we will keep the service going until we can re-open.